Data protection

North Somerset Council is registered with the Information Commissioner's Office for the purposes of processing personal data. The information you provide will be held and used in accordance with UK and European data protection law. For further details on how we use your personal information, please read our full privacy notice. If you have any concerns about how your personal data is handled, please contact the Data Protection Officer at

Before you report a missed collection, check today’s missed collection report to see if we’re already aware of it. The missed collection reports are uploaded to Google Drive at around 6.30pm each weeknight.

If your road is listed, you don’t need to take any action and a crew will be back to collect your bin. You can see the revised collection date on the report.

If your road is not listed on the report, you should report your collection as missed.

You can view the latest report by clicking the "view the latest missed collection report on Google Drive" button and then selecting the report.

view the latest missed collection report on Google Drive

We know that the quality of our recycling and waste service affects everyone, so it's important that we get it right. We may contact you in the future with a short digital questionnaire about our service. It would be very helpful to get your feedback, so we can find out how our customers feel about our service and see if there are ways we can improve it.